Poor service and double excess

The vehicle is mine and surely iwyze is aware of that as they finalized the insurance with me not my husband. Iwyze should have contacted me as I was the person who lodged the complaint not my husband. Are you sure that the husband is communicating with me or not? You are running away from your responsibilities and I never said I had a spokesperson to speak to. The issue of double excess was not the only complaint stated on my query, I believe much as you said you were investigating my case you should have went thoroughly into it. We as customers cannot teach iwyze how to investigate cases. There are plenty of things I wanted to get the clarity on. Be professional enough to contact the complaint not the other way round. I need to be clarified with issues pertaining your supervisor Charles as well but you choose to phone someone who knows nothing about the case. What kind of a company are you? Is that the way your legal division is operating? Surely you are discrediting the company name, you are continuously acting like a company that lacks professionalism. Again I don’t see any need of you replying privately, you should do it public so that people see your way of responding to cases. I think the matter is long overdue I gave you ample time to investigate it and you are taking me for granted. Now is the time to take a step further than this.