Poor service

On the 1st December got a call from iwyze consultant regarding car insurance. I accepted the offer. I then did self inspection for one of my cars successfully through the app. The second car was unsuccessful. On the 5th December I went to their inspection centre for the 2nd car inspection. Until now, 6th December at 17:00, I keep getting a message when I log in that my second car has an outstanding inspection. What happened to the inspection report of the 5th December. My time is moving, and I can't cancel my existing car insurance without the assurance of Iwyze. Looks like the cheaper the offer, the shabby the service. I feel like I regret joining Iwyze. Secondly the person who was doing the inspection captured my surname and date of birth wrongly. I'm disappointed.