Poor service

Good day,I have had an extremely bad claiming experience with Iwyze insurance.

Just to open with,I would like to mention that since this claim has been logged,we have not been contacted by Iwyze once,we always have to contact them and sometimes unable to speak to someone due to the duration we have to hold on the line for,they also never respond on the customer care email provided.

Myself and my wife have been in a "claiming battle" with Iwyze for going onto 2 months now and still encountering new problems up to this day.

Incident: I was involved in a accident with my wife's car on 29/03/2021 and submitted my claim with Iwyze the same day,however has been a battle with them ever since.

Fist we waited 3 weeks for claim to be autherised only to find out that the claim was procesaed based on a digital assesment whereby not even 20% of the damaged parts was autherised.We then disputed the claim and they approved more parts which we then accepted for claim to go ahead.We are now at the point where the car is being repaired,however this morning my account was debited by Avis car rental "Supplying the insurance car hire" as Iwyze never extended the car hire as discussed. I am really fed up and have never experienced horrific service like this before. I personally expected top service from a big player in the insurance industry like Old Mutual,not at all how I imagined my claims experience to be this poor at all.