POOR SERVICE

I REGISTERED A CLAIM WITH IWYZE(MY INSURER) AFTER MY CAR WAS VANDALISED IN NOVEMBER, THEY TOOK MY CAR TO RENEW IT TO FIXED THE DAMAGES, IN JANUARY THE FORUTH RENEW IT CONCTAED TO COLLECT THE CAR, ONLY TO FIND OUT THAT MY DOOR LOCKS WHERE NOT FIXED, AFTER REALISING THIS THE ARRANGED A LOCKDSMITH TO FIX THE LOCKS, HOWEVR ONLY ONE LOCK WAS FIXED BUT IT IS NOT FIXED PROPERLY..WHEN I ASKD THEY TOLD ME THAT MY INSURER ONLY PAID FOR ONE LOCK..BUT THAT WAS NOT THE AGREEMENT.I HAVE BEN TRYING TO CONTACT IWYZE REGARDING THE MATTER SINCE LAST MONTH AND THEY HAVE BEEN IGNORING ME WITH THE MATTER..I SPOKE TO OVER 5 CONSULTAN AND TO THIS DAY MY QUERY HAS NEVER BEEN ATTENDED. IT IS SO SAD HOW INSURERS ARE QUICK TO DEIT US BUT DONT DO SAME WHEN IT COMES TO ASSISTING WITH OUR QUERIES. M VERY DISAPPOINTED IN THEIR SERVICES AND M ON MY WAY TO TAKING THIS FURTHER WITH THE OMBUD'S MAN OFFICES.