Poor Service

I am extremely disappointed with the service I have received from IWYZE vehicle insurance. I filed a claim with them on April 2, 2025, and to this day, I have not received any updates on the status of my claim. The lack of communication is unacceptable - they never respond to emails or phone calls, and their staff seem to intentionally ignore customers. All I have received are empty promises, with no concrete action taken. Despite assurances of getting back to me, it has been 20 days with no feedback or updates provided. This level of service is concerning, and I am worried. Has anyone else experienced a similar situation in South Africa? How was the issue resolved, particularly with the poor communication?