Poor service

On Thursday I contacted iwyze to lodge a claim. The lady I spoke to when I explained what happened to the car since pmb had storms and hail on wednesday afternoon. Questions she asked me really made me upset. 1. Why do you want to claim, are you aware you gonna loose your cashback? 2. Why didnt you take scratch and dent cover for minor car damages? 3. Are you aware that there's an additional excess if claim within 6months? Of which that wasn't disclosed when I took the cover and I did ask the consultant that helped me when I was taking the cover since I was sceptical as one of the companies I was previously increased the excess without my knowledge but still none was explained to me. Was told I'll be informed with any changes in the policy. 4. Why you never read your policy document, that's why the company gives you 31day cool of period to read your document. Such questions can only be asked by someone that doesn't care about their clients. I've never felt so belittled and like a stupid. Iwyze need to teach their staff mannerism and to do their work properly. We can't be traumatized by the fact that the car is damaged and they put salt in an open wound. They're so pathetic,