Poor Service

02/04/2016 at 08.I registered the claim informed us someone will be on contact with us the Monday ,assessor will come to our residence , 04/04/2016 at 08:20 am contacted to confirm if assessor will still be coming and the person told me that it was not yet handed to the claims handler ,he informed me he is going to email her, inform claims handler Nothando to contact me back, pass 10 the morning I spoke to another guy and he informed me it takes about 8-11 working days for all paper work and assessor to my surprise no one informed me about this, he said he will transfer to the claims handler which is Nothando she was then not available yet again ,he informed me I must send a picture of the broken door and the invoice of replacing the lock ,which I did email to [Email Removed] contacted afternoon again she was not available the person informed me Nothando would definitely give me a call before her shift ends which she did not. 05/04/2016 I contacted Iwyze again she was not available she eventually gave me a call back .,she said I should call the detective to obtain the statement because if she is going to call them then it will cost R500 surely this is not my job.