MM
Mpe M
1 reviews | Active since May 2019
15 May 2019, 14:13
Poor Service
I find it dissapointing to say the least that one must resort to platforms like this to get service from providers like Iwyze.
It is a struggle that I am still experiencing since March till today. I have since cancelled my policy as a result of the the poor service, being put on hold till the call drops, being sent from pillar to post, staff not getting back to me on my issue. Today 15th May 2019 I called 2 times, on my last call the lady could not give a Ref for follow, she could not commit to calling me back with feedback. I really don't know what to do. All of this trouble for a simple letter on my policy.
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Replies (2)0
Replies (2)
iWYZE's replyOfficial
15 May 2019, 15:58Dear Christina
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you.
As discussed, we will assist you the your request and email the confirmation to you shortly.
Regards
The iWYZE Team
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you.
As discussed, we will assist you the your request and email the confirmation to you shortly.
Regards
The iWYZE Team
Best regards,
iWYZE's reply15 May 2019, 15:58
Official
Dear Christina
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you.
As discussed, we will assist you the your request and email the confirmation to you shortly.
Regards
The iWYZE Team
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you.
As discussed, we will assist you the your request and email the confirmation to you shortly.
Regards
The iWYZE Team
Best regards,
MM
Mpe M's updateReviewer Update
15 May 2019, 18:54My issue was resolved today. Thank you very much Nthabi and Hello Peter.
MM
Mpe M's update15 May 2019, 18:54
Reviewer Update
My issue was resolved today. Thank you very much Nthabi and Hello Peter.