Poor service

I am very unhappy with the way iwyze rejected my partner claim based on a doctor report which said he was smelling of alcohol. He had told the insurance honestly he had 3 castles beers, which was inbetween 5pm and 12am and the accident occured between 6-7 am the next morning, after consulting with another doctor it takes 2 hours for one beer to be out of your system, so due to the smell of beer on his breath still leaving him smelling of alcohol he was rejected in the claim. The police was.on the scene and even they did.not think he was under the influence as they would of then requested the doctor to do a urine/blood or breathalyzer test which they did not! On iwyze website https://www.iwyze.co.za/post/wise-dont-drink-drive they clearly indicate if a client is going to drink and then drive they should know there limit and when to stop , so with only the basic information given and using there own information could a fair and correct decision be made which they just did not take in account or investigate properly, they stated they do not need a blood test to proof that someone was over the limit of blood alcohol,however, if a car is ****** or broken into, they want physical proof before they pay out. I have qrotten along email stating all the correct law abiding acts which ir seems qas not taken in to account and asked that the matter be reassess as my partner is left with a bill of R136 000 as the car repairs is R100 000 amd the storage fee worked out to being R36 000. Another point to mention being that iwyze took 2 whole months before they rejected the claim. I am fiurious with iwyze as I have heard and seen mostly bad reviews and how the insurance is looking for any reason not to pay. I will mostly definitely be broadcasting this everywhere on social media and further if we do not hear a reply immediately because it is over 48 hours already and my partner is now 4 month without his car. I will also make sure people are aware of the unfairly handled situation we have been put in and not to refer anyone to iwyze. IF YOU REFER TO THE LAW STANDARDS, THE LAW STATES A.TEST MUST BE TAKEN TO PROOF ONE OF BEING GUILTY OF SUCH ACT. IF A DOCTOR CAN SAY SMELLING IF ALCOHOL IN A REPORT THAT COULD MEAN A DOCTOR CAN FEEL A LUMP ON A PATIENT AND WRITE A REPORT SAYING THERE IS A LUMP BUT NOT CONFIRMING WHAT IT IS, SO IF A HEALTH INSURANCE HAD TO PAY OUT FOR THIS "LUMP" THEY WOULD NEED PROOF IT IS CANCER AND CANT GO ON AN ASSESSMENT LIKE THAT!

If this matter can be dealt with urgently and a repsonse can be give it would be appreciated.

Thank you!