Poor service

I'm so disappointed with the service i'm currently getting from iwyze, ever since i registered a claim on monday 5 days later there's still no feedback. It took 3 days for me after calling a couple of times to get the handlers email address.when i send her emails she doesn't respond .i left her masseges to call but she doesn't even respond.I'm so disappointed and im goin to cancel this policy once they are done with this claim.