Poor service

I've never experienced such a poor service from IWYZE . On the 27 of February I had an accident and I informed IWYZE and they took the car to thier Panelbeaters,they accessed it and processed the claim and said I should pay R10000 Access fee because my licence is not more than 3 years, only 1 1 month left.. when I got an accident I called them and they just sent a breakdown just to tour my car. The breakdown towed my car before me after 3 minutes they just drove my car to proline panel beater. I just informed the iwyze and even sent them the proof that my car was driven not towed to the panel beater. They promised that they are going to do a follow up even today I couldn’t receive their feedback . Since that day I haven't received any updates and I am the one who has to call them and ask about the progress. My car has not been fixed to date. I now live of on hiring cars to do my day-to-day duties. It's so unprofessional of them not to reply to me and keep me updated on the process of fixing my vehicle. This company has the courage to do a follow up on money that has not been received on a monthly basis but failing to do a follow up on their clients, letting them know on what is happening with the clients car. This is extremely appaling. The service I'm receiving is far from what I expected. I've never missed any payment, I always pay them in due time but they failing to act upon this incident that has happened. I am tired of this now! I've had enough of them. Today I just go to the panel beater just to collect my car, they didn’t fix all the Damages in my car and I was very disappointed because the claim was approved