NL
Ndi L

1 reviews | Active since Nov 2024

25 Nov 2024, 06:02

Poor Repairs and Endangerment to my Family and Property

First ***

I had an accident on the 20 Aug 2024 and collected the vehicle 21 Oct 2024, - The vehicle is missing the engine cover, which your Panel beater failed to order in time. - They claimed the model of the vehicle did not come out with the cover. - I went to the dealership on the 21 Oct 2024 and confirm the part comes up standard with the model. - There is no ETA and was driving the vehicle as it is till 20 Nov 2024. - I believe the fire was caused by lack of workmanship from your SP. - I believe the Engine protector was there on the vehicle for such purpose to protect any hazardous spillages on the roads and any sparks that can be caused by friction from the underneath of the vehicle.

Second ***:

- The vehicle caught fire coming underneath the vehicle where your Panel beater worked on my car. - The vehicle was stationery and did not collide with anything at the time. - The fire started from the portion that was worked on by the SP. - Had the neighbor not noticed the fire when I was opening the gate, it is obvious I will have got into the house with the fire and endanger my family and my property.

0
Replies (1)
iWYZE
iWYZE's reply25 Nov 2024, 10:18
Official
Good day Ndi Ligudu,

Thank you for bringing this matter to our attention. We sincerely apologize for the distress and inconvenience you’ve experienced. Your concerns regarding both claims are deeply concerning, and we take them very seriously.

We have escalated this matter to the relevant team for urgent investigation. Our claims and service provider teams will thoroughly assess the situation, including the issues related to the missing engine cover and the subsequent fire incident.

Your safety and satisfaction are our top priorities, and we are committed to ensuring a fair and timely resolution. A consultant will contact you soon to provide an update and address all your concerns comprehensively. Thank you for your patience while we work on resolving this matter.

Regards
The iWYZE Team