Poor poor service

I lodged my claim with the company since 19th of April 2022 and to this date they are failing to validate the claim. The inconvenience and psychosocial stress I am experiencing because of them is severe. If I do not call to ask for progress they do nothing. At most times when I call I will get the same feedback I received five days ago, meaning nothing has been done. Simple things like making a call. Spoke to two of the managers and they promised to ensure the claim is attended and still no change. They are very frustrating i no longer know what to do anymore. They have the worst customer service.