Poor poor customer service

Good day

My mom was involved in a accident and her car was taken to a panel beater that IWYZE recommended, two weeks back the panel beater called to say the car was fixed and when we got there not everything was done. we advised them we can not take the car as it is not completely fixed. we have log a query with IWYZE and we calling them on a daily to follow up and all they do is promise that someone will get back to us before the end of the day and they don't.

And on the other hand the Panel beater is calling us and sending us message's that they charging us storage fee and if something goes missing on the car they wont be at fault. This also show that IWYZE isn't communicating with the Panel beater.

My mom has been without a car for 8 weeks now and she would be happy if this can be resolved soon