Poor pathetic customer service.Never communicates with the client

I had an accident 17 November.today almost a month later nothing has been done about my claim.i call this bussiness daily to know what is happening but I keep getting the same story.we are struggling to get hold of the 3rd party to confirm the acccident.Yet I've given them all the information about her.The consultant dealing with my case Gloria Machete only contacted me once in this whole month.everytime I call to speak to her it's either she is off,not available to take yr call,busy, or today she is coming in after 12,or she is the only one who knows the system where yr claim is .she's the only one who can open it.These are all the excuses I hear.What these people forget is I still need to go to work,run errands ,do life.