Poor Experience with iWYZE Insurance Claim Process

Very disappointing experience with iWYZE – claim rejected despite circumstances being explained

I am extremely disappointed with the way iWYZE handled my motor vehicle insurance claim.

My vehicle was involved in an accident on 25 January 2026. I submitted the claim and cooperated with the investigation and assessment process. Despite providing the information requested, my claim was eventually rejected on the basis of alleged speeding.

What concerns me most is the way the investigation was handled. Tracker information became available several days after the accident, and I was only informed of the claim rejection approximately a month and a half later. I believe the circumstances surrounding the incident and the available information should have been considered more thoroughly before reaching such a serious decision.

I also found the communication throughout the process frustrating. As a paying customer, I expected a transparent investigation, clear communication and a fair opportunity for the circumstances of the accident to be properly considered.

I have since escalated the matter through the appropriate complaints process because I do not agree with the outcome and believe there are aspects of the investigation that require further consideration.

I am sharing my experience to encourage potential and existing customers to carefully understand the terms of their policy and, importantly, to understand how claims are investigated and assessed.

At this stage, my experience with iWYZE has been extremely disappointing. I hope they will reconsider the matter and provide a clear and satisfactory explanation of how the decision was reached.