Poor customer services

1. I was involved in an accident on 11 October and since then the insurer has been making piecemeal authorisations on the claim with no reasons or explanations. I have been following up weekly but with no real assistance and no clear intent to resolve the problem.

This is my second review here as well and on the first review, they did not respond. 2. I disputed the vehicle class offered as a courtesy car and they said I should go to their HO to take the matter further once again no resolution and I am using taxis while waiting for the repairs which I do not know how long they will take to finalize due to the above issue.