Poor customer service

On Sunday 28 August, I received a document from iWyze showing the status of my iWyze policy. I immediately rep**** with "I am happy with the contents; however, it says a lot about compensation for “accidental death”, but do not specifically include “natural death”. Originally I took out a “funeral plan” for my wife and myself with Old Mutual and this was then amended by Old Mutual to an iWyze policy long ago. Please confirm that this policy will also pay out in terms of natural death." I the received and automated reply, stating: ":Thank you for contacting iWYZE. This is an automated response to confirm that we have received your email and will contact you within the next two working days." And I am still waiting (15 days)...