Poor customer service

*** Its been more than 2 weeks since I have submitted the claim and their service is pathetic from agents to team leaders. Firstly documents were submitted to *** never responded to my calls or emails I contacted them again spoke to nicollet. *** and she requested I resend the docunents which I did and she never responded. Then I phoned again spoke to a different agent Thabisa.Mbaliso@iwyze. co..za who said will refer Ajodha told her not to bother because he has been ignoring my emails then Thabisa promised to take over and requested documents for the 3rd time which were send and seems they dont take customers seriously, she also didnt respond. This morning I contacted iwyze asked for a manager was referred to a lady by the name of Lungile who promised to attend to this matter asap and wil call me back in 30 minutes. I made it clear to her that this is urgent and im not happy with their service she assured me that she will sort it out which SHE NEVER BOTHERED AND DIDNT EVEN SEE THE NEED TO CONTACT ME AND NOW WHEN I CALL SHE HANGS UP. This is what I am paying for???????