Poor Customer Service

I have been diligently paying my claims to Old Mutual/Iwyze and never previously registered a claim. On the 13 Nov we had severe hailstorm in the area and my vehicle was unfortunately damaged and not drivable for long distances. Upon registering my claim a week ago I did not think this would be a nightmare of a process to deal with. I have been sent between a few 3rd parties begging for assistance. To date my vehicle has still not been physically assessed! The last 3rd party said they could only help me late Jan which will probably be Feb next year due to their auto repair centres not taking any bookings. Which repairs centres are they using? Is there only 1 in Jhb? Most of the repair centres I’ve contacted are still taking in vehicles and only close late Dec. There is a Merc approved panel beater down the road from me that is taking vehicles, please stop delaying this claim, escalate this matter and get the vehicle booked in so I can have a vehicle for the holidays.