NC
Nicholas C
1 reviews | Active since Mar 2009
20 May 2021, 07:12
Poor customer service. Bad claims experience.
I lodged a claim for damage to my car on 30 April 2021. I am still waiting for them to finalise my claim. Their call centre always has high call volumes. You can ask for a call back. They never call back. Emails fall on deaf ears. It’s now three weeks and they have still not finalised my claim. This is very poor service from Old Mutual and IWYZE. They seriously need to look at their claims department. Very poor customer service. Claims experience is bad.
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Replies (2)
iWYZE's replyOfficial
20 May 2021, 09:50Dear Nicholas
We acknowledge receipt of your complaint and the contents are noted.
Please be assured that we have directed your request to the claims team for urgent assistance.
Kind regards
The iWYZE Team
We acknowledge receipt of your complaint and the contents are noted.
Please be assured that we have directed your request to the claims team for urgent assistance.
Kind regards
The iWYZE Team
iWYZE's reply20 May 2021, 09:50
Official
Dear Nicholas
We acknowledge receipt of your complaint and the contents are noted.
Please be assured that we have directed your request to the claims team for urgent assistance.
Kind regards
The iWYZE Team
We acknowledge receipt of your complaint and the contents are noted.
Please be assured that we have directed your request to the claims team for urgent assistance.
Kind regards
The iWYZE Team
NC
Nicholas C's updateReviewer Update
20 May 2021, 10:16After my above review I phoned the call centre again today. Again high call volumes and a long wait. I finally got through. My claim has now been finalised. I dealt with Mr Mpho Soko who was very pleasant and polite. He said he would email me confirmation of my finalised claim which he did and I thank him for this. I'm not sure if I should thank IWYZE or HelloPeter for finally getting the service I needed.
NC
Nicholas C's update20 May 2021, 10:16
Reviewer Update
After my above review I phoned the call centre again today. Again high call volumes and a long wait. I finally got through. My claim has now been finalised. I dealt with Mr Mpho Soko who was very pleasant and polite. He said he would email me confirmation of my finalised claim which he did and I thank him for this. I'm not sure if I should thank IWYZE or HelloPeter for finally getting the service I needed.