DP
Dan P
1 reviews | Active since May 2016
15 Nov 2023, 14:28
Poor Customer Service and no Service
Customer Service is non existant. Logged a claim and no reponse from them. I get referred to a 3rd party who also does not respond via phone or their whatsapp service.
Helpful (0)
Replies (3)0
Replies (3)
iWYZE's replyOfficial
16 Nov 2023, 18:19Good day Dan, We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the claims department to assist further. Regards The iWYZE Team
iWYZE's reply16 Nov 2023, 18:19
Official
Good day Dan, We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the claims department to assist further. Regards The iWYZE Team
DP
Dan P's updateReviewer Update
21 Nov 2023, 12:13Yes I have submitted all documents and jumped through all the Iwyze and Old Mutal hoops and still 1 week later my vehicle has still not been phyiscally assessed. Ive been going from 1 of your 3rd parties to your other 3rd parties and chasing everyone on your behalf. Zero for customer service from me unfortutely, the claims process is a nightmare!
DP
Dan P's update21 Nov 2023, 12:13
Reviewer Update
Yes I have submitted all documents and jumped through all the Iwyze and Old Mutal hoops and still 1 week later my vehicle has still not been phyiscally assessed. Ive been going from 1 of your 3rd parties to your other 3rd parties and chasing everyone on your behalf. Zero for customer service from me unfortutely, the claims process is a nightmare!
DP
Dan P's updateReviewer Update
21 Nov 2023, 17:40I have been diligently paying my claims to Iwyze and never previously registered a claim. On the 13 Nov we had severe hailstorm in the area and my vehicle was unfortunately damaged and not drivable for long distances. Upon registering my claim a week ago I did not think this would be a nightmare of a process to deal with. I have been sent between a few 3rd parties begging for assistance. To date my vehicle has still not been physically assessed! The last 3rd party said they could only help me late Jan which will probably be Feb next year due to their auto repair centres not taking any bookings. Which repairs centres are they using? Is there only 1 in Jhb? Most of the repair centres I’ve contacted are still taking in vehicles and only close late Dec. There is a Merc approved panel beater down the road from me that is taking vehicles, please stop delaying this claim, escalate this matter and get the vehicle booked in so I can have a vehicle for the holidays.
DP
Dan P's update21 Nov 2023, 17:40
Reviewer Update
I have been diligently paying my claims to Iwyze and never previously registered a claim. On the 13 Nov we had severe hailstorm in the area and my vehicle was unfortunately damaged and not drivable for long distances. Upon registering my claim a week ago I did not think this would be a nightmare of a process to deal with. I have been sent between a few 3rd parties begging for assistance. To date my vehicle has still not been physically assessed! The last 3rd party said they could only help me late Jan which will probably be Feb next year due to their auto repair centres not taking any bookings. Which repairs centres are they using? Is there only 1 in Jhb? Most of the repair centres I’ve contacted are still taking in vehicles and only close late Dec. There is a Merc approved panel beater down the road from me that is taking vehicles, please stop delaying this claim, escalate this matter and get the vehicle booked in so I can have a vehicle for the holidays.