Poor customer service

My car was involved in a accident 2 weeks ago. I logged a claim with Iwyze, I've been phoning iwyze for an update since they don't communicate with their clients. I phoned on Monday because I was doing a follow up that where they told me that my car was Written off. So they ask for support documents. I sent to Hlengiwe. Yesterday I phoned the guy that assisted me told me that everything was sent to management, they waiting for the outcome. He then told me that they will contact me later yesterday. I phoned today they telling me that they waiting for management to respond. My biggest worry is they don't call they clients to updated them with their claims. I'm disappointed with them. What I need them is to call me and update me with my claim as Iam working in the dangerous place. Claim no:***