AS
Adrian S
1 reviews | Active since May 2012
04 Mar 2022, 09:54
Poor customer service
What a pathetic insurance company. Through all the hardships face during covid and lockdown I continued to pay my monthly installment timeouts, I knew they jave employees to pay who have families to feed. After three years claim free Iwyz keeps increasing my premium. I CALLED THEM TODAY TO REQUST AN R100 adjustment and tge retention consultant Kholeka Bukali refused to assist me and suggested I find another insurance company. That is arrogant customer service right there.
Helpful (0)
Replies (2)0
Replies (2)
iWYZE's replyOfficial
25 Mar 2022, 10:04Dear Adrian
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we will investigate your concerns raised and revert with feedback. Kind regards
The iWYZE Team
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we will investigate your concerns raised and revert with feedback. Kind regards
The iWYZE Team
iWYZE's reply25 Mar 2022, 10:04
Official
Dear Adrian
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we will investigate your concerns raised and revert with feedback. Kind regards
The iWYZE Team
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we will investigate your concerns raised and revert with feedback. Kind regards
The iWYZE Team
AS
Adrian S's updateReviewer Update
30 Mar 2022, 05:51One month later and not even a call from iwyze, how pathetic is that service. 😒
AS
Adrian S's update30 Mar 2022, 05:51
Reviewer Update
One month later and not even a call from iwyze, how pathetic is that service. 😒