Poor customer service

After countless efforts to obtain answers yet again I have had zero feedback regarding a refund that I am owed by IWYZE for 2 months debit orders which were taken from my account for a policy that was cancelled on dec 31st 2023.

I have been calling and following up and I speak to a different agent I get a different answer. Not sure if it is incompetence or a lack of care from IWYZE, but I find this customer service appalling and unacceptable.

At first I was told that it is awaiting approval from payment department, (this was for weeks) then I was told it had been paid and I can expect payment in 7-14 days , after such time again I was told that actually it’s still awaiting approval and they don’t know the turn around time.

How long does it take for an approval and why don’t I get any updates or feedback ? Every single time the agents are just following up with actually zero follow up because when I call again they are still following up.

I have followed up myself on every single Chanel of communication possible with no outcome what so ever.

Amazing how they love to take money from people but can’t give back.

If your looking for a insurer that is timeous and efficient - IWYZE is not the one