poor customer service

I have life insurance with iwyze for more than 2 years. i gave up smoking over a year ago and wanted them to review the amount i was insured for.I was informed that i would have to take out a new policy,i gladly did this,i paid the same premium as before and the cover was more,i was happy.My old policy was cancelled around the 20 of the month,a week later i was debited for both the old and new policy.When speaking to consultants who are working from home due to covid,my calls would just be cut on numerous occasions.The problem was rectified.My beneficiaries was never updated on the policy and even though they had my banking details,my account was debited twice and after that i had to call them to inform them my account was not being debited.If i do not check,i am not covered.The consultant wanted to debit me for the previous month for which the debit order did not go off even though i was not covered for that month...It is ridiculous that i have to remind an insurance company to debit my account even though a debit order has been instated.