Poor customer service

Had a bumper bash,decided not to claim from 3rd party so I called my insurance iwyze and put in a claim. 13 may was assigned Stephan as my assessor now here it goes. Before I contacted him he sent me a watsapp msg telling me to take pics of the car and send him and so I did, he didn't even say I should bring car in so he can assess the damages. He booked my car at BMW Springs for repairs . 31 may went to fetch my car to my dissatisfaction the car badge was put incorrectly,the paint job was that of a 5 year old and my rear light has moist/water. Spoke to Claytin from BMW and told him repairs where not up to standard and he said my assessor only approved the claim without the light, I guess from pictures sent I guess that would have not been visible but had he allowed me to bring car in for assessment I would not be in such a dilamer. My claims advisor Caroline Matsile must be the worst and most incompitant advisor i have dealt with, i have sent emails and xalled several times without any tesponse from her. Yesterday i spoke to Brandon who then said she will ask Caroline to call me to this day no response only email to say my car is ready for collection and I must return car hire and that the assessor and the guy from BMW say they is nothing wrong with the light but u can clearly see the moist or water in it.

Can a senior person contact me with this regard and I am done with poor customer service. My claim number 101248