Poor customer service

Trust me when I say IWYZE it's a disappointment, our claim was registered on 28 March 2022. We were told that our claim is escalated to the relevant department for processing of the claim, even today we are still waiting for the feedback from their company and still no answer 3 months down the line since we lodged the claim. When their collect the money from our bank account every month they don't have no problem and nobody reminds them about the debt but when their are suppose to do what is right for their customers their are unable to do so and this Saturday(25 June 2022) they took debt without seeking for authorization to anyone, we have to call them and remind about claim. If we are not making efforts to find out how far our is claim they keep quite about it.

Their motto/Slogan says "you've worked hard for your belongings, chat to us to secure them we remain wise insurance option" but they are unable to remain wise because of we claimed and since the past three months nothing has happened from their side

Regards: Your disappointed customer 👎🏽👎🏽👎🏽👎🏽👎🏽