Poor communication, very high premiums

I have been sending emails and calling Iwayze since the 24 February 2022 trying to cancel the above quoted policy.

I asked that the policy be cancelled and for the February premium to be the last one because I have found a new insurer.

To date, none of my emails and requests have been adhered to. To my suprise they sent a new schedule with an in creased premium which I then responded to and asked again for the policy to be cancelled.

Today, I received an email from my bank, Iwyze has now asked that the debicheck mandate be updated with the new premium they have implemented.

I now need intervention because every avenue I have tried with Iwyze has seemingly not worked. I even referred the matter for their internal complaints but it looks like this month end I will have two debits for my car insurance which is for my new insurer and Iwyze who refuses to cancel the policy despite so kay requests.

I need urgent help because I cannot afford to pay twice for my car insurance at the end of the month. I do not want to have to fight for a refund after they have already debited my account this month.

Honestly this is the worst service I have ever received, getting a quote is so easy but there is zero feedback when you really need it.