Poor Communication on the status of my claim

I have had an accident on the 30th July 2022. The car was towed through iwyze.. On the 2nd August I registered a claim, requested to submit info which I did. Contacted by an assessor on the 2nd. To date I still have not heard anything from IWYZE instead am taken from pillar to post three weeks later. I regret the day I insured with IWYZE.

The assessor says the report was submitted IWYZE say it has not received the report as yet.. I don't know what to do anymore