Poor communication and bad customer service

I have been a customer for IWYZE for 8 years and I only got involved in a car accident recently ( 17 August 2019). The manner is which my claim is being handled is shocking. An Investigator by the name of Kreban Govender is really harassing and making a lot of threats into me as their customer. He is very rude and he does not want me to ask any questions to him.

I have made an inquiry about the credibility of Waidler PTY as their third party assessor, he just became rude and insisted that if I do not sign the document, they will reject my claim and cancel the car hire. I have seen a lot of customer complains about the credibility of Waidler results.

What is funny is that, he incidentally told me that they will reject my claim due to the tire threads. I asked him what barometer he used to reach into such conclusion and he changed the story by saying that a report will be received from Waidler.

I never thought I am paying for such incompetence, for so many year. Consumer loyalty and trust is really undermined.