Poor communication

I received a mail from iwyze on 20 September 2021 stating that autoboys inspection has my vehicle as a rebuild & that iwyze doesn't insure rebuilds. I was requested to confirm this information with McCarthy dealership where I purchased the vehicle. The sales person that assisted me with the purchase contacted iwyze to ask what proof they require to dispute the inspection that the vehicle isn't a rebuild to which he was told that I should send the vehicle registration. After sending the vehicle registration via mail, I then requested confirmation if my vehicle will continue to be insured & should anything happen to the vehicle, the issue will not arise again & have received no response. I need assurance and a sense of security from my insurance and if iwyze cannot offer me that then I will have to look at alternative insurance companies.