Poor client service/no communication.

Today the 3rd of December marks exactly two weeks since I logged a claim. Unfortunately the only thing I received from iwyze was the claim number and a confirmation that the claim was received. I call every second day and I am promised a Gloria is dealing with my case and will call me back, she never does. I don't even get SMS's or email regarding the progress. It is very disappointing because the claims department is very difficult to get ahold of, you can wait 40 minutes before you speak to an agent. I downloaded the app hoping it would be more effective but unfortunately nothing, I request callbacks but never receive call backs and send emails to claims department no response, just automated replies. I don't understand the poor communication and client service or lack of keeping me updated.

Please assist.