Poor Client Service

I am experiencing a hell of customer service at the hand of Yolande Markham from Iwyze. While I was driving home from Irene to Olifansfontein, my car hit a pothole and two tyres got punctured. The car was towed to Iwyze's storage facility to assess it and check if there are no more damages. I receive claim number and sent all required documents including copy of accident report. The incident happened on 13 December 2019 but the Assessor by the name Ricardo never bothered submit accident report. I suspect that Ricardo might be working with storage owner to prolong the number days car is saved there. I know the pothole might have cos damaged on rims but Ricardo is not coming forward with report.