Poor claims process from iWYZE insurance

iWYZE service is very poor. once you make your claim you have to run after them and fight with them - otherwise there will be no progress on your car. it took them 3 weeks to assess my car and approve my claim. and when they finally did, they recommended for the service provider to buy inferior parts. the service provider bought a second hand bonnet which was for an earlier model of my car. as a result the bonnet was not well fitted and they both refused to change it until now. I wouldnt recommend Old Mutual Iwyze to anyone at all. Sometimes i had to threaten them in order to get them to do the right thing.