BM
Boitumelo M
1 reviews | Active since May 2014
17 Mar 2025, 14:41
Poor claims process and lack of competency
The worst insurance company ever that doesn’t even care about their customers.
They also have too many *********** senior validators with extremely poor customer services.
It took 13 days for them to decide on my claim and rejected it regardless the recorded call I had with claims department when a call was registered. They don’t even give updates on claims and you have to call them many times without any indication of what’s happening.
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Replies (1)
iWYZE's replyOfficial
17 Mar 2025, 14:54Good day Boitumelo,
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how important clear communication and timely updates are during the claims process.
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how important clear communication and timely updates are during the claims process.
We have noted your claim number and have escalated this matter to our claims team for further investigation. They will review the details of your claim and provide you with feedback as soon as possible.
Your feedback is extremely valuable, and we are committed to addressing this issue and improving your experience with us.
Regards,
The iWYZE Team
The iWYZE Team
iWYZE's reply17 Mar 2025, 14:54
Official
Good day Boitumelo,
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how important clear communication and timely updates are during the claims process.
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how important clear communication and timely updates are during the claims process.
We have noted your claim number and have escalated this matter to our claims team for further investigation. They will review the details of your claim and provide you with feedback as soon as possible.
Your feedback is extremely valuable, and we are committed to addressing this issue and improving your experience with us.
Regards,
The iWYZE Team
The iWYZE Team