Policy premium

I've read my new policy documents as advised and when I update incorrect details my premium increases. Your consultant is not fit to be working in this institution unless thats what they are told to do. I know very well that the incorrect address was used to menipulative the premium. Where did he get that address 6 cars and home contents he confirmed the address everytime. Why the hell do I have to go through this. My telephonic agreement was not for that amount and I'm not going to pay that amount. I'm going to take this matter to the Ombudsman because you'll are not taking this seriously. I'm so disgusted that a person would behave in the manner. Don't you have quality accessors. I better get a call tomorrow confirming this mess is sorted. Another thing if you do try to call and don't reach me you need to try again like you do when you'll want to sell me policy initially. I'm at work during the day so I might mess the call that does not at all warrant you to close the query at we tried to call you. I'm sick and tired of fighting for good service I'm exhausted.