Policy Cancelation

I am writing to you because I would like to make an official complaint. My name is Vumani Ngcobo ( policy ***), I have been trying to get my refund back of a premium paid during the cooling off period and I decided to cancel the policy due to that it was highly expensive and I got a better offer in the market. So I was told that the policy is cancelled with immediate effect and my money will be refunded at latest 7 days, she further confirms she can process it within 7 days if I send the required documents within 24hourd to her personal mail as a consultant handling the claim.

It has passed 7 days already and I have sent multiple email of reminders, all she says is that she sent the request and doesn’t know why it’s not processed. That’s unprofessional. I have to say that if I don’t get my money back by close of business Friday (14/05/2021) I will be taking this to the ombud and hello Peter and I have the confirmation call that your consultant said she will refund my money within 3 days. I hope that you will do this as am sure you don’t want the hassle any more than I do. I look forward to hearing back from you