Please update and communicate with clients.

My claim *** has been the most testing experience of my life. The lack of communication is extremely unsettling. Please hle, HELP, it's been now more than a month, and it's still in the validation phase. The Avis car is leaving tomorrow, I don't even know if it can extend further, our stuff that was left in the car I have a feeling we will lose them because we cannot even get the cars location. I have called many times. Waited on the line for 45 min to an hour. Then I talk with some. They all tell me they will ask Hlengiwe to call me, which she never does. I also sent 5 emails with no reply. I just need information Tu. Ayi in South Africa.