Payout run around

Good afternoon, ive logged a claim on the 13th of October and after 3days without any notification whatsover from Iwyze i decided to call them, and after calling that's when they acknowledged that a claim was made and sent their claim forms which i needed to fill, and i was told to submit the required certified documents: ID copy of mine and the deceased, BI forms, death certificate, ive filled their form and attached again the requested ones from my side, i waited again, after 2days i was told my ID copy is blurry i need to resend and certify all the documents and i told the person whom i was speaking to that they need to accurately check because all the documents are certified, then he apologised since he acknowledged that indeed they were certified, same day i received an email detailing that there's no medical practitioner or doctors details who certified my mohter as a deceased, again i told them yhat there are the doctors details and the information that he filled, i was asked for a bank statement i sent it,, then i was told that they needed the bank conformation and not the statement whilst in the sent email they've stated "bank statement" i sent it again, as i told told that' it is delaying the payout, right now my claim hasnt been given to an assessor, no progress as yet but when we take policies we are promised that it will take within 24hrs and now it's been days, what makes me sick and angry is that I've logged a claimregarding policy no. *** more than 2weeks and now Iwyze decided to deduct the premium for this month for someone who has already passed on and that claim was logged 2weeks ago, im so revulsioned with this level of service i recwived from Iwyze!!