PATHETIC,APALLING AND DISGISTING CUSTOMER SERVICE FROM OLD MUTUAL ON ACCIDENTAL CAR CLAIMS

before getting to my review on my end- i've read most of these reviews and it's evidently clear that old mutual is a bad company for insuring stuff.

i have also logged my husband's claim a month ago on claim no *** for accidental car claim over almost two moths ago and it took them a month to even approve it after a serious latency in just attending the claim and for it to be approved. begged me to use their panel beater and had said that if i use theirs, all additional damages picked up will be their liability as long as excess will be paid. two weeks later after a long wait of over 5 weeks of logging the caim and the car has been booked in for repair, i learn to that the car hasn't been worked on due to "additional damages amounting to R4000 we quoted as those " additinal damages picked up by them and therefore will notbe covered for. Really???????????????

their repair panelbeater said that the premliminary switch has been quoted of R4000 and this is a small job she's wondering what would they keep this haning for two weeks. please be the judge of type of service.

very apalling indeed and this is their specialty- PATHETIC CUSTOMER SERVICE runs in their blood. reviews are not even responded to and threfore this speaks a lot about old mutual itself.