pathetic worst service ever

My journey wiith them has been a horrible exsperience i have been a client for 6 years with them and have 2 life cover plans with them , they recently messed up all my policy details and it took me alsomost 2 months to fix this up with them just to get my personal details , banking details and beneficiaries in order , finally after sorting that out i finally thought i could trust them and though that i would now increase my policy amount with them since they were helpful , now they messed up my debit order dates my debit was to go off on the 1st of every month but someone apperently put it by mistake for the 7th i didnt make a fuss about it they promised its just for june that it would go off on the 7th than they would ensure that from 1 july whe the new premium agreement goes off for the increased amount it will all be in order . my current premium is R465 and the new premium as agreed and as per my proof of my policy schedule was only to go off 1 july but on the 7th june it was supposed to have been only 465 so i literially only had a 500 in my account for the debit to go off , they now tried debiting me the new amount for the new policy and left my bank account on a minus and look almost all my money for banking fees i bank with fnb and a missed debit order is like 200 , i have emailed them since early this morning and no one is responding i am just been ignored this is the worst company to be with really they do not care about their clients and there customer service is pathetic , they dont know the importance of life cover information now i have a missed debit order as well which is their own fault as only 465 was to be taken not 1100 i would never reccomend them to anyone really .