KM
Karabo M

1 reviews | Active since Apr 2021

28 Apr 2021, 18:10

Pathetic service provider

“The wisest choice in insurance” You say? This is the most pathetic insurer to say the least, even the municipal services are way better at providing services for their costumers as compared to you. The service being received from I-wyze is terrible. We were involved in an accident on the 06th of march 2021, we reported this, it took I-wyze a month to approve the claim. The car was then taken to a service provider on the 09th of April 2021. I-wyze has advised the service provide to get the required car parts from an alternative supplier and not Mazda, they are now struggling to find the parts and are again waiting for this so called wisest insurer to approve the prices. 1. I am heavily pregnant and need my car back 2. You are so quick to debit every month yet you fail to provide services. Now tell me, is there anything wise here? If I do not have my car back by next week best believe I WILL COME GIVE BIRTH AT YOUR HEAD OFFICESS BECAUSE YOU ARE PATHETIC. ARE YOU REALLY PROTECTING WHAT MATTER TO ME RIGHT NOW ?

0
Replies (1)
iWYZE
iWYZE's reply29 Apr 2021, 08:51
Official
Dear Karabo

We acknowledge receipt of your complaint and the contents have been noted.

We’re sorry to learn that our service has disappointed you.

We will swiftly follow up with claims team on the status of the claim.

Regards
The iWYZE Team