ZM
Zandile M

1 reviews | Active since Mar 2019

20 Sept 2022, 21:14

Pathetic service! Pathetic everything!

Only giving them 1 star because I can’t give them anything less, they in actual fact deserve rotten apples for their ******* service! I have been sent from post to pillar by the team at iWYZE! Half of them don’t understand their own internal processes and they can never reach their own service providers! At some stage I knew the details of the assessment report while they didn’t have a cooking clue! Every time I call I speak to someone different, who has a different story pertaining to my claim! I submitted all the documents they requested from me on 06/09, today 20/09, they asked me to send the SAME documents! They don’t care for their client at all and aren’t bothered to strive to give them half decent support or service! Overall lack luster everything! I regret ever insuring my car with them! Absolute *******!

0
Replies (2)
iWYZE
iWYZE's reply21 Sept 2022, 11:15
Official
Dear Zandile
 
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
Please be assured that we have directed your request to the claims team for urgent assistance. 
 
Kind regards
The iWYZE Team
ZM
Zandile M's update21 Sept 2022, 11:46
Reviewer Update
Your reply is generic so it means absolutely nothing to me! I am not the only person who has posted about your lack luster service and while you’re “thanking me for taking time to share my concerns” you continue to be useless and frustrate people! I will be posting about your pathetic service until my claim is approved and my car is fixed!