Pathetic service -Not client centric at all

<p> My sister (MP Kweyama) switched to iWyze, she was dealing with Gemani Monde.</p> <p><br />She unfortunately had a accident within the month and was liable and agreeable to pay her excess but now iWyze is demanding she pays an additional R4500 which they never mentioned when the contract was concluded. She has asked for phone recording or where its mentioned in her policy documents but staff at iWyze have been ducking and diving to speak to her.</p> <p>Its seems Gemani Monde (onboarding consultant) is always on a call and never returns calls. She has asked to speak to the manager too with no luck.</p> <p>What pathetic service, I urge customers not to insure with iWyze, they are very unproffessional.</p>