Pathetic Service from IWYZE!

So I signed up with Iwyze thinking I would have an excellent Gap cover with really good customer service, I was so wrong!

I signed up in March, the consultant was ever too happy to assist me in signing me up and debiting my account. They are just too good to sign you up and take your money.

A few months later, I get double debited, Iwyze reason was that I did not pay my first initial installment. Which I as soon as I signed up, Iwyze debited my account on the 1st of March 2018. They then made me like **** and wanted proof, I had to send them my bank statement, note this took weeks for me to even get a reply from them, they insisted that my account is in arrears, but I did not hold back, took them to social media, they eventually looked into the account and noticed that my payment was allocated to another customers account bringing my account into arrears. I received a call from there Client Liaison Manager Llewellyn Emmanuel stating what had happened and he will ensure that this type of issue will not repeat itself. I then requested an email from him confirming his conversation with me, which I received, so I was ease knowing that my account would not be double debited again. Two months later, my account had been double debited again, with the same reason, I then reversed half of the debit. and brought this issue up to Iwyze again, Client Liaison Manager Llewellyn Emmanuel promised me again that this will not happen after many attempts of trying to get a hold of him and help from there consultants, on the 01st October 2018, my account had been double debited again! I have spoken to Debra Taylor before my account could be debited advising her to make sure that this does not happen. so she notified Client Liaison Manager Llewellyn Emmanuel about my issue again and promised me that he would be in contact with me on Monday 01st October 2018, but what do they care, no contact from him to date. I sent numerous emails to Debra Taylor asking for assistance, i called and left messages, still no response, how do we as consumers have to have peace of mind with businesses like this! this is totally unacceptable, and I would like for someone to contact me ASAP from Iwyze to resolve issue. Or I am forced to cancel this contract. Rectify issue & Refund me what I am owed!