Pathetic service

m very disappointed about the outcome of my claim that was rejected being told after putting in a claim explaining that my ceiling collapsed , just be told be told that it has been rejected due to what they think is wear and tear ,nevermind the very poor pathrtic service that was rendered not to mention everytime this exacting same outcome with every claim requesting. I spoke to a consultant going by the name of Chad Marais who has since done nothing but live up too your companies unreliable ethics,told me he was going to contact me the next day with regards to another claim that was like over a year ago when the geyser's pipe leaked , the ceiling board got soiled an accessor came to look at it , took pics and everything but nothing was followed up, I didn't feel the need to keep asking but with me being rejected with this current claim I feel that it's really poor serivice and I feel to move my insurance somewhere else because it is always an issue when one needs to claim its actually just a waste . IWYZE