1 reviews | Active since Oct 2017
PATHETIC SERVICE - DONT CARE ATTITUDE
My spouse Shane Radov took out a life policy ********** 6. We decided to cancel the very next day. Well, this was an absolute nightmare!!! I spoke to Patrick Mphakama who email the team leader Jacque Peer and the consultant Steven Mphephu who did not even bother to make contact as per the request. I took our time to email and call again and again just to get some response 2 days later. Steven confirmed that he did receive the email 2 days ago but he was off work . . . so this means stuff the clients you can wait for the person to be back at work. I would have thought the team leader will be aware of the staff not being in and address the requests.
This mean that if this is the attitude in the beginning .... how will a person be rest assured with your life policy???!!!
I am now going to start shopping around to move our household and car insurance away from iWYSE!!!!
Dear Markus Radov
We regret to learn that our service has disappointed you.
We have escalated the complaint to our Life team and they will be in contact with you soon.
Regards
iWYZE Team
Dear Markus Radov
We regret to learn that our service has disappointed you.
We have escalated the complaint to our Life team and they will be in contact with you soon.
Regards
iWYZE Team
