Pathetic service- Claim number ***

So, I was stuck in the mud on the 10th March 2018 and oil started leaking (from the sump. I called Iwyze and they towed my car to the nearest panel beaters. Days went by, still did not receive any feedback from Iwyze regarding the claim. I called twice a week to be told that they have not finalized the claim, they were waiting for the accessors report. Boom! I call today, trying to find out the latest update regarding the claim and I was SHOCKED to be told that my car is a WRITE-OFF! Since when does an oil leak results to a write-off??? I am not sure how or why they have kept this information from me and I will not give them the satisfaction of writing off my car that propably had a sump damage! These IWYZE guys are ****** of note. Pathetic! Unprofessional! *******! Just yesterday, they deducted their monthly premiums knowing very well that they want to ***** my car as well.