Pathetic service

I have been a client of Iwyze for more the 5 years and never claimed, never missing a payment, debit orders always on time. I claimed for a windscreen on 15/01/2024 for the first time and you are transferred straight to a contractor, never speaking to an insurance consultant. Four days later and no response, the contractor informed me that they are waiting for authorization, four days for authorization for a windscreen is utterly ridiculous. There is no contact from my insurance company at all. This company is not customer centric please consider another service provider before dealing with IWYZE.